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Contact Instagram Support Line: Their Number & E-Mail (2025)

Sometimes we need help on Instagram for certain things; in that case, it would be extremely smart to contact the Instagram support line when experiencing in-app problems.

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Contacting Instagram is easy to do but the problem is that receiving a response, including a resolution to your issue, is extremely difficult.

It’s necessary to grasp all of your choices for creating progress with Instagram Support.

This article covers the best strategies for getting the help you need.

Is It That Difficult to Contact Instagram Support?

Instagram has over 1.5 billion users, and also the variety of support requests they receive is staggering.

If just one hundred users contact Instagram once per annum, that is still over 15 million support requests a year.

Now some of you may be thinking, ‘well, that’s only 1500 support requests per hour’, which should be okay for a company with Facebook’s resources.

We surely understand it’s not an easy issue. Non-automatable problems simply may not be fixed at a large scale for consumers of free apps.

Having said that doesn’t necessarily mean hundreds of thousands of followers certainly don’t deserve some attention.

These Instagram users are the ones that are making Instagram and drive Facebook’s stock price up.

The users indeed do need to have better solutions for escalating support issues to Instagram.

Contacting Instagram Support as a Traditional User

If you’re a regular Instagram user, receiving help is still possible.

Submitting a support request is the best option if you can’t find what you’re looking for on Instagram Help Center.

Follow the instructions below:

  1. Go to instagram.com
  2. Scroll down to the bottom of Instagram.com and click ‘Support.’
  3. In the left-hand menu, click ‘Privacy and Safety Center.’
  4. Click ‘Report Something.’
  5. Click on the type of issue you’re experiencing.
  6. Look for a link that says report it.
  7. Each issue has a unique form to fill out; choose one to go.

Contacting Instagram Support If You’re an Influencer

In case you are an influencer, it is highly likely for you to be targeted for an attack. It will most likely focus on taking control of your Instagram account for monetization or stealing your name, probably to sell it.

If you spend time in the right Facebook groups, you’ll see posts daily from influencers looking for help reclaiming control of their accounts.

As we mentioned above, Instagram does not have an official escalation way specifically for influencers.

All your requests via the standard channels will not be heard or seen alongside the thousands of users with no profile picture and zero followers submitting requests.

This means your best bet is through the muddy unofficial channels.

You Might Need to Use Some Shady Ways

When we talk about muddy unofficial channels, these would include finding an individual with a contact at Instagram, most commonly a friend or a person who has had to engage with Instagram on behalf of their business, like an employee big advertising partner.

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If you’re reading this article, you likely don’t have anybody who can help you, so it is better to be prepared to spend some money.

Since there is a lack of official support, this has created a different market for providing unofficial Instagram support services for thousands of dollars, depending on the task. Don’t apply for something that would go against the community guidelines. You wouldn’t want your account to be banned by Instagram.

Based on how much revenue the account generates, how important it is to your brand, and the amount of work put into building your audience, it can still make sense to spend a lot to reclaim your account.

What Are Instagram Contact Number & E-Mail?

It is such a pity that your options are relatively limited cod the official channels if you’re a normal Instagram user. It indeed feels hard to put up with it, but it’s the unfortunate nature of a free app.

You and your attention are the product and that means if one of Instagram’s 1.5 billion “products” has an issue, it’s not a high-priority problem.

They wouldn’t spend hundreds of dollars trying to fix it. It is understandable for Instagram to simply ignore that issue and work on a new money-making product instead.

If you’re an influencer or a content creator with tens of thousands of followers, there are unofficial step-up methods with variable degrees of success. There is a direct phone number for Instagram’s customer service. Yet, the efficiency of this number is debatable. If we think that Instagram has more than a billion users, and everyone tried to reach out to Instagram, they won’t handle it.

  • The contact number for Instagram is 650-543-4800.
  • Their contact e-mail is support@instagram.com.

However, please note it’s extremely likely you won’t find answers to your inquiry via these channels.

To Conclude How to Contact Instagram Support Line

To conclude the possible alternatives to getting in touch with the Instagram team, here is the link to the official page on Facebook. You can try to write a comment on one of the published posts, as the instant messaging system via chat has not been integrated into the page.

Frequently Asked Questions About

You can easily contact Instagram by going to your profile and tapping Settings, Help, Report a Problem, and then following the given instructions on the screen.

Instagram support’s contact number is (650) 543-4800, and their contact email is support@instagram.com.

The username could be used before, and the account got deactivated permanently or temporarily.

This duration varies between several hours to two weeks. If you think you’ve been blocked unfairly, you can contact Instagram and request a manual review.

Instagram doesn’t notify you if someone’s taken a screenshot of your Stories as of now. 

James Orublig

Posts: 536

Hi, my name is James but my friend calls me JamesTheNews since I always have the latest news about social media. Follow my blogs to learn every bit of trickery there is to social media.

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104 Comments on Contact Instagram Support Line: Their Number & E-Mail (2025)

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104 Comments

  1. GENERAL HAWK
    GENERAL HAWK

    Hey there you guys this is general hawk and I’m the commanding officer of the g.I.Joe team and I am having trouble getting back to people who are on Instagram and also on my Instagram profile everytime I try to follow them up on their own Instagram profiles for no apparent reason I am being blocked which is getting very, very annoying and I would love it if you guys can make sure that it doesn’t happen again because I would like to send requests to follow them up on their own Instagram profiles & Have them follow me up on my own Instagram profile without being told that I am being blocked thanks again sincerely yours general hawk G.I.Joe commanding officer

  2. Sydney Miller
    Sydney Miller

    Hi my Instagram was hacked yesterday. My email address on file when I set up my Instagram is different now. How can I get my pin to my current email

    • Tiara Reynolds
      Tiara Reynolds

      Hey !! My Instagram has also been hacked , did you fix it ? How were you able to ?

      • Ali
        Ali

        Hello. I was hacked yesterday as well. How did you fix the issue?

        • Dennis
          Dennis

          Hello, if your Instagram account is hacked, you can find more detailed information in our ‘How to Recover a Hacked Instagram Account’ article. Please check it out.

        • soulmaz Jahanbin
          soulmaz Jahanbin

          How did you fix it? One of my other account of Instagram doesn’t work on my phone.

  3. Sydney Miller
    Sydney Miller

    Hi my Instagram was hacked yesterday. My email address on file when I set up my Instagram is different now. How can I get my pin to my current email . I did but did not get an answer.

    • Social Media Specialist Deniz Gökçe
      Social Media Specialist Deniz Gökçe

      You can report the account by reading our article about reporting fake Instagram accounts.

    • Ioana manta
      Ioana manta

      Hey . I have a iPhone and two days ago I erase my phone . Since then I can t login to my Instagram . They said “ there is a problem with my request “ pls help me . Thank u

      • Sairam
        Sairam

        first logout from all devises which u have login. after that login again with fb or instagram.

  4. Kris
    Kris

    I need to contact Instagram support line ASAP. I think my account has been hacked.

  5. Jordarna vale
    Jordarna vale

    I need my account back

    • harjit singh
      harjit singh

      i need my account back

  6. Khodabakhsh Hosseini
    Khodabakhsh Hosseini

    Hi my Instagram was hacked yesterday
    How can I do please help me

    • Dennis
      Dennis

      Hello. If you want to learn how to get your account back, please check out our ‘How to Recover a Hacked Instagram Account’ article.

  7. Josh
    Josh

    Reported impersonation account, said it was removed but it’s still up and active.

    • Dennis
      Dennis

      Hello, you can find further information about your issue in our ‘How to Report a Fake Instagram Account’ article. Please check it out.

  8. akram
    akram

    Hello,
    I immigrated to another country and changed my mobile phone number. When I changed my mobile number on Instagram, I accidentally clicked on the security option (your account security) that was sent to my email. And my Instagram account is no longer available. No matter how hard I tried to get my Instagram account back via email, it was not possible. Please help make my account available again.

    • Dennis
      Dennis

      Hello. Is it possible that Instagram accidentally deleted your account? If that is the case, we advise you to read our article ‘Instagram Deleted My Account: The Reason Behind It’. You can find the ways to recover your account in this article.

  9. Sunil Yadav
    Sunil Yadav

    please help me My account is disable by mistake and instagram help center try many time but not to right and many time to send our identification and all our details but not for working please help me

    • Dennis
      Dennis

      Hello, you can take a look at our related article: How to Reactivate an Instagram Account.

  10. Sapna gujjar
    Sapna gujjar

    Plz open my account please

  11. charlie
    charlie

    i have an issue i cant access my old email nor phone number iv done the video verification and changed to my new email when i log in it still ask to verify my account with old email and old number what do i do??????

    • Dennis
      Dennis

      How long has it been since you have done the video verification?

    • Nicolette Oduah
      Nicolette Oduah

      how do you get that option as ive been trying ever since to get it but it hasn’t worked

  12. Jobanpreet singh
    Jobanpreet singh

    This account is not fake is real account plese recaver account jatt_staan

    • Dennis
      Dennis

      You can get back your deleted Instagram account, if only it was deleted by mistake. It is also possible to appeal if you don’t think you’ve not violated any of Instagram’s policies. To appeal the decision, you can follow these steps:

      Open the Instagram app on your Android or iOS device.
      Enter your username and then the password.
      Select the “Request Review” button.
      You can also download your Instagram data on this step. Wait for the decision.
      The process usually takes less than 24 hours.

  13. llvax15
    llvax15

    I need my account I have my private meeting with my family

    • Dennis
      Dennis

      Hello, have you tried the instructions to contact Instagram in the article?

  14. Darvish T
    Darvish T

    My Instagram account was disabled and I did all the verification with the code as they said but got no reply.

    It says my account has been deleted

    It’s been a week

    May I have my account back?

    Username : t__darvish

    • Dennis
      Dennis

      If Instagram deleted your account, you might have done something against the terms of service mistakenly. You can still try to get back your account. We advise you to read our article about this issue: ‘Instagram Deleted My Account’

  15. Brit
    Brit

    hi, i was gonna get in my Instagram account when it said i needed to verify my account by phone number or email, so i did it by email since i no longer have the number that is attached to the account, and when it said that the 6 digit code was sent to my email i never received it. I’m wondering if that’s an issue with with Instagram or my email but is there my other way i can get into my account?

    • Dennis
      Dennis

      Hi, we’re sorry that you can’t get into your account. You can take a look at our article: Why Doesn’t Instagram Send the Security Code?

  16. Michael Thomas Luckett
    Michael Thomas Luckett

    Hi,
    I’m new to Instagram and I’d like to know if you already have one link in your bio or profile, is there a way to add another link?

    • Dennis
      Dennis

      Hi, please take a look at our article which explains the answer for you: How to Add a Link to Your Instagram Bio

  17. Elaine O'Donoghue
    Elaine O'Donoghue

    Hi,

    I tell you I have 2 Instagram accounts I’m disabled from 1 and locked out of my other account as for the last few weeks each time I login it says couldn’t refresh feed can I please get the 2 back?

    Please Reply ASAP,
    Elaine.

    • Dennis
      Dennis

      Hi, we’re sorry that you cannot access your Instagram accounts. Have you read our article about the ‘Couldn’t Refresh Feed’ error on Instagram? If not so, please take a look at it.

  18. AMAN SINGH
    AMAN SINGH

    Hey there you guys this is AMAN SINGH and I am having trouble getting back to people who are on Instagram and also on my Instagram profile everytime I try to follow them up on their own Instagram profiles for no apparent reason I am being blocked which is getting very, very annoying and I would love it if you guys can make sure that it doesn’t happen again because I would like to send requests to follow them up on their own Instagram profiles & Have them follow me up on my own Instagram profile without being told that I am being blocked thanks again.

  19. katie
    katie

    HELP

  20. SIPHIWE CANDRIGE
    SIPHIWE CANDRIGE

    good day my name is Siphiwe Candrige Nikelo,Mm.. the reason ive wrote you
    this,it is of my social platforms like facebook and thee others,they have been
    hacked,so id like you to help me,regards the matter.
    also i have opened a case via this kinder matter..along with an affidavit,
    where im living theres this kinder criminal that are now plotting hidden bugs or hidden devices
    into our home yards,so in the statement of my case i have stated that there are people whom are monitoring our our movements at our homes,so that it becomes much easier for them to come break in,when we are outside our homes,
    please i would like any help from anyone else from you,and thank you guys

  21. Robert Cox
    Robert Cox

    I am a palled on what I just saw on Instagram I tried to report it but nobody picks up the phone. There’s a post where a man is stomping on a dog with a blanket over the animal. I wanted to reach in my phone and stomp on him. Please do something report him put him in jail whatever it takes to get somebody like him away from that animal

  22. Nancy
    Nancy

    Hi my Instagram was hacked yesterday. My email address on file when I set up my Instagram is different now. How can I get my pin to my current email i need my account back please.

  23. Charline palmer
    Charline palmer

    My account was hacked an I can’t get on to it to remove the account! Need help please

  24. Emma
    Emma

    Instagram isn’t allowing me to advertise of boost post for my business account, how do i get this fixed?

  25. Darshan hire
    Darshan hire

    Hey instagram my account has been disable/deactivated by mistake this account is very important for me please activated my account

  26. Md Adil Ansari
    Md Adil Ansari

    Hello FACEBOOK Team,
    My Instagram account is disabled . I haven`t done any mistake so review my account and enable my Instagram account again
    Thank tou

  27. Katie johnson
    Katie johnson

    I’m not able to log onto my hairdressing account . It just goes to my old account I never use. I’m so frustrated because I messed it up I think . Please help

  28. Chevelle Carter
    Chevelle Carter

    My IG account has been hacked and the hacker change my words from English to African language. So, I tried to set up a new account and it wany allow me to do so.

  29. Amit Kumar Ray
    Amit Kumar Ray

    Sir my Instagram account is locked plz onlocked

    • Maggie Whitewater
      Maggie Whitewater

      Hey Amit,

      Have you tried contacting the Instagram support line as mentioned above?

  30. Dawn R Fylyshtan
    Dawn R Fylyshtan

    Hello, trying to connect my Instagram to my Facebook business account but it will only connect to my personal account. please help.

    • Maggie Whitewater
      Maggie Whitewater

      Hi,

      Sorry to hear that. Have you tried contacting Instagram support?

  31. Ted
    Ted

    My account been disabled for no reason at all I barely post n wen I do it’s never negative nor do I play music it’s been so hard to get a answer back from them at this point I’m thinking bout contacting a lawyer and taking a legal approach because I know it’s some funny stuff going on with instagram

    • Maggie Whitewater
      Maggie Whitewater

      Hi,

      Sorry to hear that. Are you still facing the same issue?

      • Hilowween
        Hilowween

        Hello I’m having trouble getting iny Instagram it’s asking to add phone number for SMS text each time I add I never received code can u fix this

        • Yasmin Talley
          Yasmin Talley

          If you’re not receiving the SMS code from Instagram after adding your phone number, try restarting your phone and checking if your SMS inbox is full. If the issue persists, consider using a different phone number or contacting Instagram support for further assistance.

  32. @BLUE63S
    @BLUE63S

    It has been more than 6 months and I have not gotten paid on my reels that shows I should be. My payout account has been set-up. I dont want to forfeit the money.

  33. Jo Evison
    Jo Evison

    My Instagram account has been hacked I’ve been trying all day to get back in it, now people are getting messages from me that I’m not sending

  34. Noah
    Noah

    My account was disable how can you help me

    • Yasmin Talley
      Yasmin Talley

      Hi,

      Have you tried contacting the Instagram support line?

  35. Kiandra Holman
    Kiandra Holman

    My instagram account has been hacked ,,I’ve reported it several times & no help

    • Yasmin Talley
      Yasmin Talley

      You can check our “How to Recover a Hacked Instagram Account?” article to find a solution.

  36. Kiandra Holman
    Kiandra Holman

    Please help me , my account has been hacked !

    • Yasmin Talley
      Yasmin Talley

      You can check our “How to Recover a Hacked Instagram Account?” article to find a solution.

  37. Dana Newton
    Dana Newton

    Someone stole my name and FB profile picture, opened an Instagram account and has been messaging my friends. I don’t have an account with you. My name is Dana Newton. Please fix this.

    • Yasmin Talley
      Yasmin Talley

      You should report this account on Instagram.

  38. Ellie fish
    Ellie fish

    Hi Instagram acc has been hacked no way to get it back hacker won’t stop messages friends.

    • Yasmin Talley
      Yasmin Talley

      Hi,

      You should read our “How to Recover a Hacked Instagram Account?” article to solve this problem.

  39. Novi
    Novi

    I am new user account.
    But when i was not finished my setting, my internet was down, and then i cannot acces my instagram page.
    My email cannot used to login the instagram.

    • Yasmin Talley
      Yasmin Talley

      You should contact Instagram support.

  40. Henrik Langset
    Henrik Langset

    Hi,

    My account gets error all the time, and it says; try again later. I can`t do anything. Could you guys check this out?

    • Yasmin Talley
      Yasmin Talley

      Have you tried contacting Instagram support?

  41. iline alyssa cruz jackson
    iline alyssa cruz jackson

    my small business account was hacked please help, the email is changed! please help.

    • Yasmin Talley
      Yasmin Talley

      You can find solutions from our “How to Recover a Hacked Instagram Account?” article.

  42. Jess
    Jess

    Hello,
    I’ve been unable to access my Instagram since last week out of the blue. It allows me to log-in but then there are error messages and i cannot see any of my information of pictures. I also cannot click on any settings. One time i was able to see something about violating guidelines from a post made back in 2013 and also a challenge required error message, but nothing else. No additional steps or anything so that I can get my account back. When others go to my account it looks normal still on their end. I sent an email to support and posted on their FB page and nothing. Please help?

  43. Anna malloy
    Anna malloy

    Why is my account disabled. I try login into my account yesterday and I saw it was disabled. Can you people get back into my account… Thank you

    • Yasmin Talley
      Yasmin Talley

      Have you tried contacting Instagram support?

  44. Quincy Gordon
    Quincy Gordon

    When I try to log in to my Instagram it says “The username you entered doesn’t belong to an account. Please check your username and try again.” I know that I’m using the correct username because I have an email saying that I can know log into my account with that username and it hasn’t been changed

    • Yasmin Talley
      Yasmin Talley

      Have you tried contacting Instagram Support?

  45. Sabrina
    Sabrina

    I cannot log into my old account.. im not sure if it’s deactivated or something but every time i put in my username it tells me it’s not found when my account is clearly still there bc i can find it on my new account.

    • Yasmin Talley
      Yasmin Talley

      Have you tried contacting Instagram Support?

  46. taif Hussain
    taif Hussain

    sir my Account is not working

    • Yasmin Talley
      Yasmin Talley

      Have you tried contacting Instagram support?

  47. Tarryn Sternberg
    Tarryn Sternberg

    Good day

    Please can you advise why I have not been able to log in into my instagram account all day today. I have been given the error message: an error has occurred. Please try again later. My app is up to date. I have cleared my cache and I have tried restarting my device. Nothing has worked.

    Many thanks.

    • Yasmin Talley
      Yasmin Talley

      You should report a problem on Instagram.

  48. Ashwini Patil
    Ashwini Patil

    I think my Instagram account was hack and deactivate it My Instagram account please

    • Yasmin Talley
      Yasmin Talley

      It will help if you read our “How to Recover a Hacked Instagram Account?” article.

  49. Antony Sujan
    Antony Sujan

    My Account is Suspended I don’t know how is my account Suspended I return back to my Account please help me

  50. Ashley
    Ashley

    Hi. I didnt make an Instagram account but there is one that claims I did. How do I get rid of this situation? I don’t use social media.

  51. Tia
    Tia

    I can’t login into my accounts keep Saying verify my number my number is not working

    • Yasmin Talley
      Yasmin Talley

      Have you tried contacting Instagram Support?

  52. linduska_lindus
    linduska_lindus

    Hi my instagram was hacked yesterday, and I haven´t get into it. Please fix it. The configuration code on SMS is doesn´t arrived.

    • Yasmin Talley
      Yasmin Talley

      Have you tried contacting Instagram?

  53. jimmy browning
    jimmy browning

    i can not create instagram account or get help in any way what do i do

    • Yasmin Talley
      Yasmin Talley

      Have you tried the instructions to contact Instagram in the article?

  54. Iqra Iqbal
    Iqra Iqbal

    Hi!
    My Instagram direct messages is not updated to new version of messenger. I have done all possible ways but all in vain. Kindly help me to update my Instagram account.
    Thanks!

    • Yasmin Talley
      Yasmin Talley

      You should contact Instagram Support.

  55. Shruti
    Shruti

    One of my friends Instagram account has been hacked, provide some instant solution to get back his account

    • Yasmin Talley
      Yasmin Talley

      You should contact Instagram Support.

  56. Donna
    Donna

    Hi my instagram has been hacked yesterday 😤😭 i tried reaching out but not helping me out to the right direction.. i want to discontinue the account.. ty

  57. Robert Jackson
    Robert Jackson

    How is it when I post and I speak about the post I’m told I’m searching for likes or getting people to follow me. A married woman was in a jewelry store for man pretending to be her uncle her husband caught her commented cheat with married women being anything but boyfriends and the husband was really serious about her ending the relationship tell to keep her and walk away and see how quick he walk away from you took my comment down. I just told the truth doing the censoring on this app to get an education what life is all about?

  58. Tabatha Paul
    Tabatha Paul

    Hello I woke up today all of sudden I can’t get in my Instagram I need it back I don’t what’s going on can someone please help me I don’t know who to contact I had this Instagram for a long time

  59. Ahadbek
    Ahadbek

    I have deactivated my instagram account and I can’t access my account at this time, please help me

    • Ava Rowland
      Ava Rowland

      Hi, if you know your username and password you can log into your account like usual. If not, please reset your password.